Review of complex technology service agreements for a business optimisation consultancy

Our Commercial department provided specialised legal support to Go Improve Ltd in reviewing its suite of service agreements for database development and consultancy services, with particular focus on intellectual property protection and regulatory compliance.

We conducted a comprehensive review of its master service level agreement, pricing addendum, and service level agreement, addressing the complex IP arrangements involving both direct customer ownership and reseller scenarios through the Quickbase platform. The work required careful consideration of multiple service delivery models and varying intellectual property rights scenarios.

Our team provided focused expertise in software and technology contracts, ensuring the documentation suite adequately protected Go Improve’s interests while maintaining flexibility for different customer engagement models. We paid particular attention to intellectual property provisions and reseller obligations.

Additionally, we drafted a specialised consultancy agreement template for personal services company engagements, including a complementary side letter to ensure key individual obligations are properly captured where services are provided through a corporate structure.

This engagement demonstrates our capability in handling complex technology service agreements, particularly where multiple service delivery models and third-party software platforms are involved. The resulting documentation provides Go Improve with a robust framework for both direct service provision and reseller activities.